Shipping policy

Thank you for choosing Elvaro. Below you’ll find everything you need to know about how and when your order will arrive.

Where we ship

We currently ship to the United States and Canada.

Order processing

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day. You’ll receive an order confirmation email right after purchase.

Delivery time

Once your order ships, delivery takes 6–12 business days to addresses in the US and Canada. Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, or high order volumes.

Shipping costs

We offer free shipping on qualified orders. Any applicable shipping cost is shown at checkout before you complete your purchase.

Order tracking

As soon as your order ships, we’ll email you a tracking number so you can follow your package. Please allow 24–48 hours for tracking information to update.

Incorrect address

Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible. We can update the address only if the order hasn’t shipped yet. We’re not responsible for packages delivered to an incorrect address provided at checkout.

Lost, delayed, or damaged packages

If your tracking shows your package as delivered but you can’t find it, or if your order hasn’t arrived within 15 business days of shipping, please reach out and we’ll help resolve it. If your order arrives damaged, email us within 7 days of delivery with photos of the package and product, and we’ll make it right.

Customs and duties (Canada)

Orders shipped to Canada may be subject to import duties or taxes charged by Canadian customs. These fees, if any, are the customer’s responsibility.

Questions?

Contact us anytime at tryelvaro1@gmail.com. We typically reply within 24 hours on business days.